Returns

If your flowers don’t arrive in pristine condition please notify us within 24 hours of delivery. We take the greatest care with our flowers and want you to be delighted with your Tom Flowers product. If for any reason you aren’t entirely satisfied, please don’t hesitate to contact us and we will replace your flowers as soon as possible. Where it is not appropriate to replace the product, a full refund shall be issued.

flowers are a perishable product and therefore we cannot offer a refund or replacement if we are not notified within 24 hours of the flowers arriving.

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